Frequently Asked Questions (FAQ)

1. What kind of products does Soltra sell?

Soltra offers a curated selection of premium apparel, including tailored vests, jackets, signature denim, and coordinated matching sets. Our collections are designed for those who value modern aesthetics, quality craftsmanship, and versatile style.

2. Are your products in stock?

Yes. Unlike print-on-demand stores, our items are ready-to-wear. We maintain our inventory to ensure that every piece meets our strict quality standards before it is shipped to you.

3. How long does it take to process an order?

  • Fulfillment time: 1–3 business days.

  • Orders are processed Monday–Friday (excluding holidays). You will receive a notification as soon as your package is handed over to the carrier.

4. How long does shipping take?

Shipping times depend on your location:

  • United States: 5–10 business days.

  • International: 7–20 business days.

  • Please note: These are estimates. Delivery times may vary due to customs clearance or carrier delays.

5. Do you ship internationally?

Yes, we offer worldwide shipping. Please be aware that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

6. How can I track my order?

Once your order is shipped, we will send a tracking number to your email. It may take 24–48 hours for the tracking information to update in the carrier’s system.

7. Can I cancel or change my order?

You can request a cancellation or modification within 12 hours of purchase. Once an order has been processed and sent to our fulfillment center, we are unable to make further changes.

8. What is your return and refund policy?

We want you to love your Soltra pieces. We accept returns or exchanges under the following conditions:

  • Items must be in their original condition (unworn, unwashed, with tags attached).

  • Requests must be submitted within 14 days of delivery.

  • If an item arrives damaged or incorrect, we will provide a full refund or a free replacement.

9. What should I do if my item arrives damaged or incorrect?

Please contact us immediately at support@soltra.site with:

  1. Your order number.

  2. Clear photos of the damaged or incorrect item. Our team will prioritize your case and ensure a swift resolution.

10. How do I choose the correct size?

Since our items (especially Jeans and Jackets) have specific fits, please refer to the Size Chart located on each product page. We recommend measuring a similar garment you already own to ensure the best fit.

11. Will product colors look exactly the same as on my screen?

We strive for color accuracy, but slight variations may occur due to studio lighting, screen settings, and display calibrations.

12. Is my payment information secure?

Absolutely. We use secure, encrypted SSL technology and trusted third-party payment gateways. Soltra does not store or have access to your sensitive credit card details.

13. How can I contact customer support?

  • Email: support@soltra.site

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5).

  • We typically respond within 24–48 business hours.

14. Why choose Soltra?

At Soltra, we prioritize:

  • Curated Quality: We hand-select materials and designs.

  • Fast Fulfillment: Ready-to-ship inventory means no long production waits.

  • Customer-First Approach: Transparent policies and dedicated support.